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COMMUNICATION SKILLS MODULE lecture notes and eBook pdf download
Neeraj Yadav

COMMUNICATION SKILLS MODULE lecture notes and eBook pdf download

Neeraj Yadav | 04-May-2016 |
COMMUNICATION SKILLS MODULE , Introduction to Communication Skills , Communication Barriers , Communication & Self , Role of Different Selves in Communication , Communication and Personality , Communication and Body Language ,

Hi friends, here Neeraj Yadav uploaded notes for Communication Skills with title COMMUNICATION SKILLS MODULE lecture notes and eBook pdf download. You can download this lecture notes, ebook by clicking on the below file name or icon.

Table of Content
A. Introduction . . . . . . . . . . . . 1
B. Aims . . . . . . . . . . . . . . . . . . . . . . . . 3
C. Module Objectives . . 5
This module shall provide ample opportunities for self exploration and self learning to essentially make
you “conscious” about yourself and more specifically of your communication style, etc. The focus is
inward rather than outward. So while you venture into using this module for others, hopefully, it would
be equally usable by you as well as useful. It shall facilitate exploring your own personality types and
relevant communication styles so that you can adapt them successfully to your own communication
situation personally as well as professionally both in academic and non-academic settings. ....................5
Session I: Introduction to Communication Skills.........................................................................................6
1. Session Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4. Learning Activities 20
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6. Assessment . . . . . . . . . . . 21
Session II: Communication Barriers..........................................................................................................23
1. Session Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4. Learning Activities . 52
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6. Assessment . . . . . . . . . . . 54
Session III: Communication & Self............................................................................................................55
1. Session Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
4. Learning Activities 73
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6. Assessment . . . . . . . . . . . 76
Session IV: Role of Different Selves in Communication ............................................................................77
1. Session Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. Learning Activities 92
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
6. Assessment . . . . . . . . . . . 94
Session V: Communication and Personality -Part I...................................................................................95
1. Session Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
3. Teaching Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. Learning Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
6. Assessment . . . . . . . 108
Session VI: Communication and Personality ..........................................................................................110
1. Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
B. The Shadow Side .................................................................................................................113
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4. Learning Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
6. Assessment . . . . . . . . 123
Session VII: Communication and Body Language – Part1.......................................................................124
1. Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
4. Learning Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
6. Assessment . . . . . . . . 139
Session VIII: Communication and Body Language-Part 2........................................................................141
1. Learning Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
2. Key Concepts and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
3. Teaching Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
4. Learning Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
5. Summary and Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
6. Assessment . . . . . . . . 152
D. Material . . . . . . . . . . . . . 154
D1. Session 1-Activity 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
D2. Session 1-Activity 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
D3. Session 2-Activity 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
D4. Session 4-Activity 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
D5. Section 4-Activity 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
D6. Personal Report of Communication Apprehension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
D7. Communication Style Measure . . . . . . . . . . . . . . . . . . . 162
D8. Argumentativeness Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
D9. Verbal Aggressiveness Scale . . . . . . . . . . . . . . . . . . . . . . . . 168
D10. Issues in Communication- Group Activity: The Importance of Self-Concept . . . . . .  . . . . . . . . 170
D11. Communication Challenge-Activity: Increasing Your Self-Awareness . . 172
E. References and Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . 173
F. Appendix . . . . . . . . . . . . . 181

 

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