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1. PREVENTION COST
Marketing / Customer / User.
Product / Service / Design Development.
Operations (Manufacturing or Service)
2. APPRAISAL COST
Purchasing Appraisal Costs.
Operations Appraisal Costs
External Appraisal Costs
Review of Test and Inspection Data
Miscellaneous Quality Evaluations
3. INTERNAL FAILURE COST
Product or Service Design Failure Costs (Internal)
Purchasing Failure Costs
Operations (Product or Service) Failure Costs
EXTERNAL FAILURE COST
Complaint Investigations of Customer or User Service
Retrofit and Recall Costs
Customer or User Goodwill
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