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Quality Planning and Quality Management lecture notes and eBook download free
Ravi Chopra

Quality Planning and Quality Management lecture notes and eBook download free

Ravi Chopra | 11-Jul-2016 |
Quality Planning , TQM , QUALITY MANAGEMENT , EMPLOYEE INVOLVEMENT , EMPOWERMENT , CONTINUOUS PROCESS IMPROVEMENT , HOUSEKEEPING , SUPPLIER PARTNERSHIP , PERFORMANCE MEASURES , STATISTICAL PROCESS CONTROL , TQM TOOLS , QUALITY SYSTEMS ,

Hi friends, here Ravi Chopra uploaded notes for Total Quality Management with title Quality Planning and Quality Management lecture notes and eBook download free. You can download this lecture notes, ebook by clicking on the below file name or icon.

QUALITY COSTS

1.         PREVENTION COST

  • Marketing / Customer / User.
  • Product / Service / Design Development.
  • Purchasing
  • Operations (Manufacturing or Service)
  • Quality Administration.

2.         APPRAISAL COST                        

  • Purchasing Appraisal Costs.
  • Operations Appraisal Costs
  • External Appraisal Costs
  • Review of Test and Inspection Data
  • Miscellaneous Quality Evaluations

3.         INTERNAL FAILURE COST

  • Product or Service Design Failure Costs (Internal)
  • Purchasing Failure Costs
  • Operations (Product or Service) Failure Costs
  1. EXTERNAL FAILURE COST
  • Complaint Investigations of Customer or User Service
  • Returned Goods
  • Retrofit and Recall Costs
  • Warranty Claims
  • Liability Costs
  • Penalties
  • Customer or User Goodwill
  • Lost Sales

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  • TOTAL QUALITY MANAGEMENT.doc (Size: 462KB) Dowland
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