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FOUNDATION PROGRAMME BUSINESS MANAGEMENT ETHICS AND COMMUNICATION Complete Ebook and Lecture Notes PDF Download
Neeraj Yadav

FOUNDATION PROGRAMME BUSINESS MANAGEMENT ETHICS AND COMMUNICATION Complete Ebook and Lecture Notes PDF Download

Neeraj Yadav | 15-Jan-2016 |
Nature of Management and its Process , Planning , Organisation , Human Resource Management , Direction and Co-ordination , CONTROLLING , Recent Trends in Management , BUSINESS ETHICS , Business Communication , Essentials of Good English , Business Correspondence , E Correspondence , Inter-departmental Communication ,

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1. Nature of Management and its Process
– Meaning, Objectives, Importance; Nature of Management- Science, Art Profession; Management
Approaches; Management Functions- Planning, Organizing, Personnel Management, Directing and
Control; Principles of Management- Fayol’s and Taylor’s Principles; Managerial Skills; Task and
Responsibilities of Professional Manager
2. Planning
– Concept, Features, Importance, Limitations; Planning process; Types of Plans - Objectives, Strategy,
Policy, Procedure, Method, Rule, Budget; Plan vs. Programme, Policies and Procedures; Decision-
Making
3. Organisation
– Concept, Features, Importance, Limitations; Organizing Process; Types of Organisation; Structure of
Organisation; Centralisation and De-Centralisation; Delegation; Growth in Organisation
4. Human Resource Management
– Concept, Features, Importance, Limitations; Recruitment Process- Selection; Training and Development-
Methods; Functions of Personnel Manager; Performance Appraisal
5. Direction and Co-ordination
– Direction: Concept, Features, Importance, Limitations; Elements of Direction: Elements of Directing –
Supervision, Motivation, Leadership, Communication;
– Co-ordination: Concept, Features, Importance, Limitations; Types- Internal and External; Co-ordinationthe
Essence of Management
6. Controlling
– Concept, Features, Importance, Limitations; Control Process; Essentials of a Good Control System;
Techniques of Control- Traditional and Non-Traditional Control Devices; Relationship between Planning
and Controlling; Change Management
7. Recent Trends in Management
– Change Management
– Crisis Management
– Total Quality Management
– Risk Management
– Global Practices
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PART B: BUSINESS ETHICS (20 MARKS)
8. Business Ethics
– Genesis, Concepts, Elements, Ethics in Business
– Challenges of business ethics and corporate leadership
– Ethical principles in business – Indian perspective
PART C: BUSINESS COMMUNICATION (40 Marks)
9. Business Communication
– Concept, Features, Importance, Limitations; Means of Communication- written, oral, visual, audiovisual
– Principles and Essentials of Business Communication
– Process of Communication
– Barriers to Communication
10. Essentials of Good English
– Grammar and usage; enriching vocabulary, words - multiple meaning, single word for a group of words
- choice of words - words frequently mis-spelt; punctuations, prefix and suffix; parts of speech; articles;
synonyms and antonyms; tenses; idioms and phrases; foreign words and phrases commonly used;
abbreviations and numerals; pronunciation. Latin, French and Roman words which are used in
abbreviated form like “e.g., RSVP, viz. etc.”
11. Business Correspondence
– Human Resource: Preparation of Resume, Job application, Drafting Of Interview Letters, Call Letters and
Offer of Appointment, Provisional and Final Appointment Orders; Goodwill Messages, Condolence Letters
– Purchase: Requests for Quotations, Tenders, Samples and Drawings; Purchase Order, Order
acceptance, Complaints and Follow-Up
– Sales: Drafting of Sales Letters, Circulars, Preparation of Sale Notes, Sales Reports, Sales Promotion
Matters, Customers’ correspondence - Regarding Dues, Follow up Letters
– Accounts: Correspondence with Various Agencies; Banks - Regarding Over-Drafts, Cash Credits and
Account Current, Insurance Companies - Regarding Payment, Renewal of Insurance Premium, Claims
and their Settlement
– Secretarial: Correspondence With Shareholders And Debenture-Holders Pertaining To Dividend And
Interest, Transfer And Transmission, Stock Exchanges, Registrar Of Companies And Various Authorities
Like Reserve Bank Of India, SEBI
– Introduction to Preparation of Agenda and Minutes for Meetings
12. Administration
– Drafting of Messages; Messages through Electronic Media; Public Notices and Invitations;
Representations to Trade Associations, Chambers of Commerce and Public Authorities
13. Inter-departmental Communication
– Internal memos; Office Circulars; Office Orders; Office Notes; Representation to Chief Executive and
Replies thereto; Communication with Regional/Branch Offices
14. Preparation of Press Releases
15. E Correspondence

 

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