Defining the Retail Supply Chain
Introduction; More than Stores; Defining the terms: Supply Chain and Supply Chain Management; the
Importance of Customer Segments; Adding Value along the Chain; Types of Supply Chain Business; Supply
Chain Component Data.
A Changing World: Moving Toward Comparative Advantage
Basics on Comparative Advantage; Concept of Distance; Revenue Control, Workforce Cost, Fixed Cost,
Purchased Item Cost.
Drivers of Retail Supply Chain Change
Importance of Drivers; Innovation Driver; Extended Product Design; Globalization; Flexibility Imperative – the
Ultimate Capability; Process Centered Management.
Path to the Customer
Meeting Market Needs – Dimensions; Role of Specifications; Nature of Demand; Quality Function Deployment
Tool: QFD Overview, Supply Chain QFD Example.
Product Types – Value to the Customer
The Product Life Cycle; Innovative and Functional Products; Market Research Costs; Customer Value and
Retail Supply Chain Management – Skill Required
Five Tasks for SCM Excellence; Assessing Retail SCM Skills
The Demand Driven Supply Chain
Vision for the Demand – Driven Supply Chain; the Path from Forecast Driven to Demand Driven; DemaDriven
Tools and Techniques; Sponsoring the Demand Driven Supply Chain.
Product Tracking Along Retail Supply Chains
Low Tech Retailing; Beyond Basic Bar Codes; Radio Frequency identification: The Retail Application; Active
RFID; RFID Applications; Tracking in Transit; Future of Product Tracking
Understanding supply Chain Costs
Barriers to Cost Visibility; Goal: Activity – Based Costing by Product; The Starting Point (I - A); Department
Costs with Capital Recovery (II - B); Multi-Company Process Cost (III – C); Activity – Based Costing
byProduct (IV – D)
Types of Returns; Opportunities in Returns: Reduced Returns, Improved Customer Service, Collaboration with
Partners, Customer Feedback, Material Source, Environmental Mitigation, Additional Business, Cash to Cash
Cycle Reduction, Process Standardization