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TOTAL QUALITY MANAGEMENT pdf eBook and Notes Download
Ashish talpade

TOTAL QUALITY MANAGEMENT pdf eBook and Notes Download

Ashish talpade | 19-Feb-2016 |
Basic TQM , TQM , TQM Philosophies , Concept of Quality Circles , Six Sigma Introductions , LEADERSHIP , Customer Satisfaction , Tools and Techniques , Case Studies ,

Hi friends, here Ashish talpade uploaded notes for Total Quality Management with title TOTAL QUALITY MANAGEMENT pdf eBook and Notes Download. You can download this lecture notes, ebook by clicking on the below file name or icon.

TOTAL QUALITY MANAGEMENT Notes Download

 

SYLLABUS
Basic TQM
Concepts Introduction; Development of the Importance of Quality Management; Quality and Public; Factors
Affecting Quality; Total Quality Management: Introduction and Principles.
TQM Philosophies
Approach to Quality: Deming, Juran, Crosby, Kaizen, Shigeo Shingo, Ishikawa, Taguchi.
Concept of Quality Circles
Objective; Process of Operation of Quality Circles; Using the Concept; Fish Bone; Application in Organization
Six Sigma Introductions;
Deviation and Standard Deviation; Phases and Defective Units of Six Sigma; Its Importance; Overview of
Master Black and Green Belt
Leadership
Definition; Characteristics of Quality Leaders; Leadership Concepts; Role of TQM Leaders
Customer Satisfaction
Introduction; Customer Perception of Quality; Feedback; Service Quality; Customer Retention
Performance Measures
Quality Costs; Basic Concepts; Performance Measure Presentation; Appraisal Cost Category; Collection and
Reporting; Analysis; Deming Prize; MBNQA
Tools and Techniques
Pareto and Process Flow Diagram; Check Sheets and Histograms; Quality Function Deployment; QFD – Team;
Design of Experiments; Control Charts; Quality Management Systems; Bench Marking
Case Studies
Changing Company Culture; Xerox Corporation – Using TQM as a Competitive Strategy; Motorola’s Secret to
TQC; Motorola’s Quest for Quality

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